Training Specialist – Tucson

Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!




General Summary:
Responsible for executing the company software education program for clients in the healthcare industry.

Essential Job Functions:
? Conducts local and specialized on-site training classes.
? Teams with project manager to customize and coordinate site training activities.
? Designs course format for new products and system enhancements.
? Enhances training techniques and materials including lesson plan development.
? Maintains and continually updates knowledge on all software releases in order to conduct training.
? Teams with Documentation department to ensure accuracy and consistency in training manuals and materials.
? Teams with Quality Control department to plan and conduct in-house training to educate company employees on new products and system enhancements.
? Ensures and maintains consistency in training format and material.
? Participates on team to design and develop computer based training courses as well as other e-learning courses (e.g., recorded WebEx sessions).
? May act as lead subject matter expert for individual modules as assigned.
? Special project leadership roles as assigned.

Knowledge, Skills and Abilities:
? Knowledge of presentation/teaching techniques.
? Knowledge of effective customer relations.
? Working Knowledge of PC's and MS Office products.
? Organizational and time management skills.
? Adeptly skilled in public speaking.
? Ability to work autonomously during on-site training sessions.
? Ability to communicate effectively, both verbally and written, with customers, co-workers and business contacts in a courteous and professional manner.
? Strong analytical ability.
? Ability to establish effective, professional working relationships with clients and co-workers.
? Ability to function effectively on a work team.

Education and Experience:
A Bachelor’s degree or equivalent experience is required. A minimum of two years experience in adult education (fields of Information Systems or Healthcare preferred) or three years experience supporting or project managing healthcare software with a demonstrated ability to teach.

Travel Requirements:
Up to 50% travel requirement associated with this position.

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